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Terms and Conditions

Last updated: 24 March 2024

General Use of Our Service

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Country refers to: Western Australia, Australia

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Pauline Pascual – Weddings & Events

Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Service refers to the Website.

Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service. This Terms and Conditions agreement has been created with the help of the Free Terms and Conditions Generator.

Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

Website refers to Pauline Pascual – Weddings & Events, accessible from https://paulinepascual.com.au

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount set in out Terms and Conditions of Sale and Purchase. No amount shall be paid to you if no purchase was made through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

By email: hello@paulinepascual.com.au

By visiting this page on our website: https://paulinepascual.com.a

Sale and Purchase

Last updated: 24 March 2024

When purchasing from our website, you are agreeing to our TERMS AND CONDITIONS as specified below:

Website Content

The contents of our website pages are for general information and use only. Any information may change anytime without prior notice.
 

Website Images

All images in our website are the best representation of our actual products but serves as a guide only. The product colours may appear slightly different in actual due to lighting, angles of shot, screen quality and other factors.

 

Ordering

ALL SALES ARE FINAL.

Please ensure that you have carefully read the product description and information prior to adding any items to your cart. Should you require more information about the product, feel free to contact us via the “Contact Us” form or by sending us an email. Refunds, returns or exchanges will not be provided due to change of mind or purchase errors.

We try our best to provide the most accurate quantities in our website. However, should an item be out of stock when we go pick your order, the cost will be refunded to you. We will not be putting items on backorder. You are more than welcome to check back our website for availability of items, or you can contact us via email to enquire.
 

Processing Time

Orders are generally processed/shipped/prepared ready for collection within 1-3 business days but may take longer during busier times.

Express Shipping

Please note that Express Shipping is how Australia Post prioritise your parcel/package once they receive it for delivery. This is not a “RUSH MY ORDER” option.

Order for express shipping will still be processed 1-3 business days.

Shipping

We are shipping out from Aveley, Western Australia 6069 and we only ship within Australia. NO international shipments will be accommodated.

We use Sendle and Australia Post to send your orders and rates of each courier are shown at Checkout. You will choose your preferred courier.

All shipments are processed as “AUTHORITY TO LEAVE” by default. If you wish for your order to be signed upon receipt, kindly choose AUSTRALIA POST from the options, and leave a note (before Checkout) if you require “SIGNATURE ON DELIVERY”. We will send you an invoice for this feature which will also include the applicable merchant’s fee.

Please make sure that the shipping address provided is correct and that you leave an address where someone can receive the package. We will not be NOT LIABLE for any packages left unattended and go missing.

For orders valued more than $100, it is highly recommended that you purchase an EXTRA COVER to cover for potential loss or damage. By default, courier compensation cover for lost or damage is up to $100 only and amount compensated will depend on their discretion. Leave a note (before Checkout) if you require an EXTRA COVER. We will send you an invoice for this feature which will also include the applicable merchant’s fee.

Any item found to be damaged due to transport or lost in transit, the item will be replaced or refunded at our discretion. This may take time as we will need to coordinate with relevant couriers to settle this matter. An investigation will be made, and we will let you of the outcome as soon as we received it. Please take note that we will NOT BE LIABLE for any item/s LOST IN TRANSIT as we use the exact details provided in the order form. Kindly contact Thy Creative Soul within 48 hours (based on Sendle or Australia Post delivery date) of receipt to report the damage/s. Please retain all items and their packaging for investigation purposes. Evidences may be requested from your end.

SHIPPING FEES AT CHECKOUT ARE ESTIMATES ONLY. Purchases over 5kg are calculated by volume and may cost higher than the rates at Checkout. In this case, you may be sent an amended invoice for further shipping costs. Your order/s will only be shipped once the additional costs have been paid in full.

In case of any shipping delays or lost in transit, the courier service will be contacted for investigation.

We are also NOT liable for any item/s delivered late due to courier’s operation. If you need your items urgently, kindly choose EXPRESS POSTAGE at the Checkout.

A refund or replacement will not be processed until the courier’s investigation has been completed.

In case of any missing item/s in your order, kindly notify us within 24 hours of receipt so we can check/ investigate the matter and action accordingly.

Local Pick-up

Local pick-up option is available from Aveley, Western Australia 6069. Kindly select “STORE PICK-UP” from the delivery method when checking out. You will be sent an email when your order is ready for collection. Kindly check your Junk or Spam Folder if you have not received an email within 72 hours. Collection details will be specified in the same email set to you.

Please take note that this option will be by appointment only but several days and times, and/or pick-up options will be provided to accommodate your availability. Please understand that this business is ran alongside work and family.

We ensure that we pick and pack the correct and non-defective/ undamaged item for you. However, we still recommend that you please check your items for defects when collecting locally before leaving our premises. We are unable to offer any REFUND, RETURNS or EXCHANGES for any product/s that have left our premises because of the inability to guarantee on how our product/s were handled, stored or looked after.

Returns, Refunds and Exchanges

Items on SALE or CLEARANCE cannot be returned, refunded, or exchanged unless they do not match the item description when you made the purchase.

Returns

Any item found to be damaged due to transport or lost in transit, the item will be replaced or refunded at our discretion. Kindly contact Pauline Pascual – Weddings & Events within 48 hours (based on Sendle or Australia Post delivery date) of receipt to report the faulty or damaged item/s.

Any returned item must be in its original condition (unused and not personalised).

We do not allow return of items due to change of mind.

If the item/s have left our facility (via postage or pick-up), we will not allow a refund or exchange of the item/s.

If the item/s have not left our facility, a restocking fee of 15% will be applied. A new invoice will be sent to you. We will only process the request once invoice is paid.

Refunds

We DO NOT offer refunds for change of mind or purchase errors.
We DO NOT offer refunds for items damaged due to customer’s error.
We DO NOT offer refunds for items lost in transit (as declared by the courier).
We DO NOT offer refunds for items on SALE or CLEARANCE unless they do not match the item description when you made the purchase.

In case of any refunds, you will be charged a 15% fee to cover the applicable merchant fees and admin fee. This includes partial refunds and changes from shipping to local pick-up.

We try our best to provide the most accurate quantities in our website. However, should an item be out of stock when we go pick your order, the cost will be refunded to you.

Please DO NOT USE our website if you do not agree to our TERMS AND CONDITIONS.

Event Hire and Services

*Terms and Conditions for EVENT HIRE and SERVICES are provided separately once an agreement had been made between You and the Company.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

By email: hello@paulinepascual.com.au

By visiting this page on our website: https://paulinepascual.com.a

@paulinepascualweddings

Wedding planning, stylist, and overall coordinator servicing Perth, WA and surrounds, Pauline Pascual Weddings and Events also specialise in personalised wedding gifts, faux floral arrangements, and event hires.

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Pauline Pascual Weddings & Events acknowledges the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.

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